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Terms and conditions

Updated May 31, 2023

Introduction

Welcome to Levrsage, a consumer electronics company specializing in refurbished devices. These terms and conditions govern your use of our website and any related services or products. By using our website or purchasing any of our products, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website or purchase any of our products.

Definitions

  • “Company,” “we,” “us,” or “our” refers to Levrsage, the consumer electronics company offering refurbished devices.
  • “Website” refers to our online platform accessible at www.levrsage.com or any related subdomains.
  • “Products” refers to any refurbished devices or accessories offered for sale by Levrsage.
  • “User” refers to anyone who accesses our website or purchases our products.
  • “Refurbished” refers to electronic devices that have been restored to their original working condition, but may show some signs of wear and tear.

User Agreement

By accessing our website or purchasing our products, you agree to the following terms and conditions:

  • You must be at least 18 years old to use our website and purchase our products.
  • You may not use our website or products for any illegal or unauthorized purpose.
  • You agree to provide accurate and complete information when creating an account or making a purchase.
  • You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.
  • You may not resell or distribute any of our products without our prior written consent.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
  • We reserve the right to modify these terms and conditions at any time, without prior notice.

By using our website or purchasing our products, you agree to comply with these terms and conditions, as well as any other policies or guidelines posted on our website.

Payment and Pricing

  • Prices listed on our website are in US dollars and are subject to change without notice.
  • We accept payment by credit card, debit card, and PayPal.
  • Payment must be received in full before we will process and ship your order.
  • We reserve the right to cancel any orders that we suspect may be fraudulent or unauthorized.
  • All prices listed on our website are exclusive of applicable taxes and shipping fees.
  • Shipping fees will be calculated based on the shipping address provided at the time of checkout.
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  • By making a purchase on our website, you agree to pay the total amount due for your order, including any applicable taxes and shipping fees. If payment is not received in full, we reserve the right to cancel your order and refuse service.

Delivery and Shipping

  • We ship our products within the United States only.
  • Shipping fees will be calculated based on the shipping address provided at the time of checkout.
  • We offer standard shipping, which typically takes 3-5 business days, and expedited shipping, which typically takes 1-2 business days.
  • All orders will be processed and shipped within 1-2 business days of receiving payment, unless otherwise noted.
  • We are not responsible for any delays or errors caused by shipping carriers.
  • If a package is returned to us due to an incorrect or incomplete shipping address, the customer will be responsible for the cost of reshipping the package.
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Returns and Refunds

  • We offer a 60—90 day return policy for all products purchased on our website.
  • To be eligible for a return, the product must be in its original condition and packaging, and must not show any signs of wear and tear.
  • To initiate a return, please contact us at Levrsage@gmail.com with your order number and reason for return.
  • We will issue a refund within 5-7 business days of receiving the returned product, minus any applicable shipping fees.
  • If the product is found to be defective or not as described, we will cover the cost of return shipping and issue a full refund.
  • If the product is returned for any other reason, the customer will be responsible for the cost of return shipping.
  • Products must be returned exactly how you received it with all accessories.
  • If your item ships with accessories and is returned without the accessories, you will be charged to replace them.
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Intellectual Property

  • All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Levrsage or our content providers and is protected by United States and international copyright laws.
  • You may not use, reproduce, modify, distribute, or display any content from our website without our prior written consent.
  • All trademarks, service marks, and trade names displayed on our website are the property of Levrsage or their respective owners, and may not be used without our or their prior written consent.
  • By submitting any content to us, including but not limited to reviews, comments, and suggestions, you grant Levrsage a non-exclusive, perpetual, irrevocable, royalty-free license to use, reproduce, modify, distribute, and display the content in any form and on any media.
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Warranties and disclaimers:

Limited Warranty

Free 90 day return policy

  1. Our 60-day return policy allows customers to return a refurbished consumer electronic item within 60 days of the purchase date, if the item is defective or if they are not satisfied with it.
  2. If the item is defective, customers should contact us within 60 days of the purchase date to initiate the return process. We will provide a pre-paid shipping label for the return and cover the shipping costs.
  3. If customers are not satisfied with the item, they can initiate the return process within 60 days of the purchase date. The item must be returned in its original packaging and in the same condition, with all accessories included. Customers are responsible for the shipping costs for the return. 
  4. We do not charge any restocking fees for returns under this policy.
  5. Once we receive the returned item and verify its condition, we will issue a refund to the original payment method within 5-7 business days.
  6. This return policy applies only to items purchased directly from us. Returns for items purchased from third-party sellers or other retailers are subject to their respective return policies.
  7. We reserve the right to refuse a return or charge a restocking fee if the item is not returned in its original packaging, is damaged due to customer misuse, or is returned outside of the 60-day window.
  8. If any accessory is missing upon return, we have the right to charge you to replace the accessories. 

1 year of internal coverage

  1. Our plan covers internal issues for up to 1 years from the date of purchase, including sound going out, battery degrading, malfunctioning touch controls, and connectivity issues.
  2. Coverage  does not apply if the damage is a result of abuse, misuse, neglect, or intentional damage.
  3. If an issue arises, customers must contact our customer support team to initiate a claim.
  4. We reserve the right to determine whether the issue is covered and may require proof of purchase or additional information to process the claim.
  5. If the issue is covered, we will repair or replace the product at our discretion.
  6. If a replacement product is provided, it may be a refurbished unit of equal or greater value.
  7. Our coverage for wear and tear issues does not extend beyond the 1-year coverage period. 

Money back guarantee

  1. If for any reason you are not satisfied with your refurbished product purchased from us, you may return it for a refund within 60 days of the original purchase date.
  2. To be eligible for a refund, the product must be in its original condition and packaging, and include all accessories and manuals that were included in the original shipment.
  3. Refunds will be processed within 10 business days of receiving the returned product. Refunds will be issued in the original form of payment.
  4. We reserve the right to refuse a return if the product is not returned in its original condition, or if it is returned after the 60-day return period.
  5. This money-back guarantee does not apply to products that have been damaged due to misuse, neglect, or other circumstances beyond our control.
  6. If any accessory is missing upon return, we have the right to charge you to replace the accessories. 

Levrsage Protection +

Free 90 day return policy

  1. Our 90-day return policy allows customers to return a refurbished consumer electronic item within 90 days of the purchase date, if the item is defective or if they are not satisfied with it.
  2. If the item is defective, customers should contact us within 90 days of the purchase date to initiate the return process. We will provide a pre-paid shipping label for the return and cover the shipping costs.
  3. If customers are not satisfied with the item, they can initiate the return process within 90 days of the purchase date. The item must be returned in its original packaging and in the same condition, with all accessories included. Customers are responsible for the shipping costs for the return. •
  4. We do not charge any restocking fees for returns under this policy.
  5. Once we receive the returned item and verify its condition, we will issue a refund to the original payment method within 5-7 business days.
  6. This return policy applies only to items purchased directly from us. Returns for items purchased from third-party sellers or other retailers are subject to their respective return policies.
  7. We reserve the right to refuse a return or charge a restocking fee if the item is not returned in its original packaging, is damaged due to customer misuse, or is returned outside of the 90-day window.
  8. If any accessory is missing upon return, we have the right to charge you to replace the accessories. 

2 years of normal wear and tear coverage

  1. Our plan covers wear and tear issues for up to 2 years from the date of purchase, including sound going out, battery degrading, loose hinges that hold the earbuds in place, malfunctioning touch controls, damaged charging ports, and connectivity issues.
  2. Wear and tear is defined as the normal deterioration of the product over time from regular use.
  3. Coverage for wear and tear issues does not apply if the damage is a result of abuse, misuse, neglect, or intentional damage.
  4. If a covered wear and tear issue arises, customers must contact our customer support team to initiate a claim.
  5. We reserve the right to determine whether the issue is covered under the wear and tear coverage and may require proof of purchase or additional information to process the claim.
  6. If the issue is covered, we will repair or replace the product at our discretion.
  7. If a replacement product is provided, it may be a refurbished unit of equal or greater value.
  8. Our coverage for wear and tear issues does not extend beyond the 2-year coverage period. 

Money back guarantee

  1. If for any reason you are not satisfied with your refurbished product purchased from us, you may return it for a refund within 90 days of the original purchase date.
  2. To be eligible for a refund, the product must be in its original condition and packaging, and include all accessories and manuals that were included in the original shipment.
  3. Refunds will be processed within 10 business days of receiving the returned product. Refunds will be issued in the original form of payment.
  4. We reserve the right to refuse a return if the product is not returned in its original condition, or if it is returned after the 90-day return period.
  5. This money-back guarantee does not apply to products that have been damaged due to misuse, neglect, or other circumstances beyond our control.
  6. If any accessory is missing upon return, we have the right to charge you to replace the accessories. 

Accidental

  1. Customers are eligible to file up to two claims per year for accidental damage, including drops that result in broken components, spills that damage the electronics, and accidental damage caused by pets.
  2.  Claims must be filed within the timeframe of the warranty plan of the incident and customers must provide proof of the incident, including photos and/or video evidence.
  3. Our warranty plan does not cover intentional or deliberate damage, misuse, or abuse of the product.
  4.  We reserve the right to deny a claim if the customer is found to be in violation of the terms and conditions, or if the incident falls outside the scope of accidental damage coverage.
  5. In the event that a claim is approved, we will provide repair or replacement of the damaged item at our discretion.
  6. The replacement item will be a refurbished product or a new product of comparable or better quality.
  7. This warranty plan is non-transferable and is only valid for the original purchaser of the product. 

We reserve the right to make changes to our website, products, and policies at any time without notice.

By using our website or purchasing our products, you acknowledge and agree that our products are provided “as is” and “as available,” 

Limitation of Liability

  • In no event shall Levrsage or our affiliates, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products.
  • Our liability for any product defect is limited to the cost of the product.
  • We are not liable for any damages or losses arising from the use of our website or products, including but not limited to damages or losses arising from errors, interruptions, defects, delays, viruses, or other harmful components.
  • You agree to indemnify, defend, and hold Levrsage and our affiliates, employees, and agents harmless from any claims, damages, or losses arising from your use of our website or products, or from your breach of these terms and conditions.
  • We reserve the right to suspend or terminate your access to our website or products at any time without notice, for any reason.

By using our website or purchasing our products, you acknowledge and agree that Levrsage and our affiliates, employees, and agents are not liable for any damages or losses arising from your use of our website or products. You further acknowledge and agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of our website or products, or from your breach of these terms and conditions.

Privacy Policy

We at Levrsage are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and protect your personal information.

Collection of Personal Information

We collect personal information from you when you place an order on our website, register for an account, or sign up for our newsletter. This personal information may include your name, email address, shipping address, billing address, and phone number.

Use of Personal Information

We use your personal information to process and fulfill your orders, communicate with you about your orders and our products, provide customer service, and send you marketing communications if you have opted in to receive them. We may also use your personal information to improve our website and products, and to prevent fraud and other unauthorized or illegal activities.

Protection of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, encryption, and other technologies to protect your personal information. We also limit access to your personal information to those employees and agents who have a need to know it.

Sharing of Personal Information

We may share your personal information with our third-party service providers who assist us with processing and fulfilling your orders, providing customer service, and sending marketing communications. We may also share your personal information with our affiliates and partners for marketing purposes, if you have opted in to receive such communications.

We will not sell or rent your personal information to any third parties without your consent, except as required by law or as necessary to protect our rights and property.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website and to personalize your experience. This information may include your IP address, browser type, operating system, and other usage information. We may also collect information about your browsing behavior on our website, such as the pages you visit and the links you click.

You may opt out of cookies and other tracking technologies by adjusting your browser settings or using a third-party opt-out tool.

Changes to Privacy Policy

We reserve the right to make changes to this privacy policy at any time without notice. Any changes will be effective immediately upon posting to our website.

Contact Us

If you have any questions or concerns about our privacy policy or the collection and use of your personal information, please contact us at levrsagehelp@gmail.com

Termination and Cancellation

  • We reserve the right to terminate your use of our website or purchase of our products at any time for any reason, including but not limited to violation of these terms and conditions, fraud, or abuse of our website or products.
  • You may cancel your order within 24 hours of placing it by contacting us at Levrsagehelp@gmail.com . If your order has already been processed or shipped, you may not cancel it and must instead follow our return policy.
  • We may cancel or refuse to fulfill any order for any reason, including but not limited to lack of availability or errors in pricing or product information.
  • Upon termination or cancellation of your use of our website or purchase of our products, you must immediately cease all use of our website and products and return any products in your possession in accordance with our return policy.
  • Termination or cancellation shall not affect any rights or obligations that have accrued prior to the termination or cancellation, including but not limited to payment obligations and intellectual property rights.

By using our website or purchasing our products, you agree that we may terminate your use of our website or purchase of our products at any time for any reason, and that you may cancel your order within 24 hours of placing it. We may also cancel or refuse to fulfill any order for any reason. Upon termination or cancellation, you must immediately cease all use of our website and products and return any products in your possession in accordance with our return policy.